Communications Manager

2 weeks ago
Job ID
Closing Date
Position Type
Permanent Full-Time

Job Scope

With a strong focus on internal and stakeholder communications, this role plays a key part in coordinating the delivery of the Society’s messages to core audiences.  The Communications Manager is responsible for the development and delivery of the Society’s internal communications strategy, ensuring stakeholders including our 200 staff and 1400 Fellows are kept informed.  They will need to engage with staff from across the organisation, including the Executive Director, to ensure smooth gathering and dissemination of information.  The role is responsible for a range of external corporate communications including the ‘Year in review’.  The Communications Manager also provides strategic communications input to a range of teams across the Society and helps in the development of key messages and ways of delivering them to the intended audiences.


Reports to: Director of Communications


Working hours: 35 hours per week 


Application closing date: Friday 29 December 2017


Interview date: 10/11 January 2018


  • Lead on the development and delivery of the Society’s internal communications strategy
  • Work with the Executive Director and other teams to deliver a programme of regular communications to the Fellowship and staff of the Society, gathering information and ensuring all communications are consistently produced to a high standard and receive positive user feedback.  This includes
    • a fortnightly update to Officers
    • regular updates to the Fellowship from the Executive Director
    • update of content in the ‘e-Fellows room’
    • a regular communication from the Executive Director to staff
    • bi-monthly all staff meetings (including working with teams to produce good quality presentations)
  • Provide editorial oversight for the development and delivery of the Society’s intranet
  • Deliver the Society’s ‘Year in review’ on time and to budget and work with Finance team to deliver annual Trustees’ Report
  • Update and co-ordinate production of corporate communication tools
  • Provide strategic communications input to a range of teams across the Society
  • Help develop the Society’s key messages and ways to deliver them to the intended audiences
  • Support the Society in its production of quality content for the website and other media – particularly email marketing and communications to the Fellowship, including the maintenance of house style
  • Maintain excellent working knowledge of the Society’s strategic goals, objectives, priorities and messages (to all its varied audiences) and direct staff in effectively communicating their work in the context of the strategic plan.
  • To carry out other duties as directed by the Officers, Executive Director and other senior staff.

Key Knowledge and Skills Required

  • Extensive communications experience in a complex organisation
  • Demonstrable experience in writing strategic-level communications (particularly demonstrable understanding of preparing and managing annual reports)
  • Experience of internal communications
  • Self-managing and able to work to tight deadlines
  • Able to lead development of communications strategies across teams
  • Strong leadership skills and confidence in reporting work to senior colleagues
  • Demonstrable understanding of best practice in writing succinctly for specific audiences
  • Knowledge and interest in the communications sector and industry developments (particularly new media)
  • Knowledge of project management methodology
  • Experience of cross-team working and managing staff and budgetary resources across an organisation
  • Working knowledge of Adestra, Sitecore and WordPress an advantage or knowledge of other email marketing and website CMS systems.



1. Self Management (Advanced)


Key Indicators: managing stress/ effective & efficient/ self motivated/ enthusiastic/ confident/ self awareness



  • Identifies difficult situations
  • Recognises stress in others and takes steps to reduce it
  • Controls pressurised situations
  • Effectively enthuses those in the team
  • Proactively sets goals and targets for own work


2.   Working with others (Advanced)


Key Indicators: collaborative/ shares knowledge/ giving & receiving feedback/ engaging & networking/ negotiation/ influencing/ presentation skills/ public speaking/ situational & organisational awareness



  • Actively seeks ideas and criticisms from within the team
  • Resolves conflicts within and between teams
  • Embeds feedback processes within the team
  • Seeks out  new networks that will create opportunity for the Society
  • Able to present complex issues simply
  • Uses discretion, tact and empathy when negotiating with and/or seeking to influence others
  • Understands the need to manage expectations and to only promise what is deliverable


3.  Resource management (Intermediate)


Key Indicators: budget management/ organisation/ prioritising/ results focus/ quality focus



  • Makes the best of internal/external resources and coordinates well with external partners to best meet the needs of the Society
  • Builds contingency into projects taking into account possible outside factors
  • Sets and monitors performance against quality and results orientated targets.
  • Focuses on both short and long-term goals


4. Critical thinking (Advanced)


Key Indicators: accuracy/ attention to detail/ analytical/ decision making/ judgement/ problem solving/ creativity/ innovative



  • Uses questioning, analytical and probing skills to ‘dig deeper’
  • Knows when enough information has been obtained and adapts presentation of information to the needs of the audience
  • Evaluates the benefits, practicalities and value for money of ideas and obtains feedback
  • Makes sound decisions in a complex or ambiguous environment and is able to gain support and manage challenges confidently


5. Adaptability (Advanced)


Key Indicators: adaptable/ flexible/ dealing with new situations



  • Actively seeks the input and opinions of others, often outside his/her section and accommodates and incorporates this thinking into any output.
  • Actively seeks new challenges and projects; leads discussions surrounding new ideas, approaches and projects
  • Anticipates need for innovation and seeks new ideas, approaches and solutions


6. Managing people and relationships (Advanced)


Key Indicators: delegation/ empowerment/ motivates others/ develops staff/ builds rapport/ customer focus & stakeholder engagement/ discreet/ empathetic/ diplomatic/ managing conflict



  • Sets expectations of others and ensures they deliver
  • Demonstrates a positive attitude towards work, celebrating success and instilling confidence, which encourages the same from others
  • Encourages others to share ideas and participate in the discussion and decisions of the team
  • Assesses needs of clients/stakeholders/staff and makes plans to meet these needs


7. Leadership (Emerging leader)


Key Indicators: Vision & strategic direction/ inspires others/ manages change/ develops team/ entrepreneurship/ espouses values & ethics/ analytical & problem solving/ self belief



Thinks long term

  • Prepared to take on very stretching challenges others may avoid
  • Shows optimism about tough goals and communicates this to others
  • Emotionally intelligent; understands the emotional responses of others to challenges and their impact on others
  • Calm in a crisis, but knows own limitations and seeks necessary support
  • Keen to see subordinates/team members take credit for successes
  • Leads by example, setting high standards
  • Fosters trust within all working relationships
  • Adapts style appropriately when leading different people in different situations




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