Global Talent Visa Officer

KNOWLEDGE AND EXPERIENCE

Experience of working in administrative roles or similar role

Essential

Experience of working in a team and across teams

Essential

Experience of effective internal and external engagement with people at various levels of seniority

Essential

Experience of using Microsoft Office (in particular Word, Excel, Teams and SharePoint)

Essential

Experience of record and data management

Desirable

An understanding of the research and innovation system in the UK including the higher education and public and non-profit research organisation sector                 

Desirable

Interest in Science

Desirable

SKILLS

Excellent communication (oral and written) and interpersonal skills

Essential

Excellent organisational and time management skills                                            

Essential

Strong attention to detail and meticulous record keeping

Essential

Strong IT skills                                                                                                    

Essential

Ability of use tact and diplomacy and to handle confidential information                 

Essential

Good analytical and problem-solving skills

Desirable

Self-management

·         Enthusiastic and positive attitude

·         Reliable and consistent

·         Output is accurate and of high quality

·         Punctual and meets deadlines

·         Confident of own abilities

·         Knows personal values, strengths, weaknesses, opportunities, and limits

·         Gains insight and learns from mistakes

·         Learns from challenges and can implement changes to avoid similar in the future

·         Is open when faced with constructive criticism

·         Ensures actions are consistent

·         Works within the Royal Society Values at all times

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Working with others

·         Willing to cooperate and share knowledge within the team, Shares all relevant, critical and useful information

·         Willing to help others in times of need

·         Listens to and acts upon feedback from senior colleagues and willingly learns from others

·         Understands that one’s own actions and behaviours will influence how others perceive and engage with the Society

·         Offers their assistance if they have the capacity, without the need to be asked.

·         Actively seeks opportunities for gaining feedback from others

·         Presents with confidence within own section and area of remit.

·         Communicates confidently, asks questions and checks for understanding.

·         Values the input of others, balances that with a sense of purpose to get the job done

·         Possesses self-awareness and senses situations prior to acting or communicating.

Resource management

·         Is aware of and works within budgetary and resource constraints

·         Organises own workload prioritising according to business need

·         Is flexible and adapts to changing circumstances and priorities

·         Looks for ways to improve quality or results

·         Meets the standards of quality expected of their role

·         Can multitask and manage urgency in a calm and practical manner

·         Performs a wide variety of tasks and changes focus quickly as demands change

·         Undertakes additional responsibilities and responds to situations as they arise with minimal supervision.

Critical thinking

·         Thinks tasks, queries and problems through and considers what they need to know

·         Uses relevant information when providing a service, solving a problem or dealing with a query

·         Is open to new ideas and willing to try them

·         Makes decisions within well-defined guidelines

·         Uses initiative to select most appropriate solution to straightforward problems

·         Analyses both successes and failures for clues to improvement

·         Prepares for problems or opportunities in advance

·         Highlights any issues or problems with tasks

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·         Proposes various solutions or options for consideration defining the pros and cons of each

Adaptability

·         Adapts to changes in workload without letting standards slip

·         Listens to and accommodates the alternative views of others

·         Takes on new challenges when asked to do so

·         Is receptive and accommodating when asked to take on new projects outside of their usual job specification.

·         Remains open-minded and changes opinions on the basis of new information

·         Performs a wide variety of tasks and changes focus quickly as demands change and with minimal disruption or fuss

Managing people and relationships

·         Values and appreciates the importance of feedback

·         Shares responsibility for the performance and workload of the team where appropriate

·         Handles requests promptly and politely

·         Respects opinions and deals appropriately with complaints

·         Works to improve the performance of oneself and others by pursuing opportunities for continuous learning.

·         Constructively helps others in their development.

·         Exhibits a “can-do, will-do” approach and inspires peers to excel.

·         Asks questions and probes to understand stated and underlying needs, issues, concerns and problems

·         Addresses concerns and problems fairly, empathetically, decisively and promptly, maintaining a diplomatic and professional manner

·         Manages expectations and keeps everyone concerned  up-to-date on progress

·         Raises concerns and recommends potential solutions for those processes that negatively impact on relationships, customer service or the fair treatment of customers.