Education / qualifications / knowledge / interests

·       A levels or equivalent vocational qualification

Essential

·       Passion for or interest in science

Desirable

Experience

·       Experience in a customer service and/or sales environment

Essential

Skills

·       Strong interpersonal and communication skills (both oral and written)

Essential

·       Excellent attention to detail

Essential

·       Strong organisational skills

Essential

·       Excellent customer service skills

Essential

·       Computer literate and knowledge of Microsoft office

·       Knowledge of conferencing booking system

Essential
Highly desirable

Abilities

·       Able to understand, work and adhere to high standards

Highly Desirable

·       Able to work alone or as part of a team

Essential

Personal qualities

·       Genuine and approachable with a friendly personality

Essential

Willingness to help others

Essential

·       Positive attitude

Essential

Circumstances

·       Able to work in a non-smoking environment

Essential

·       Able to be flexible about working hours, including working evenings and weekends on occasion

Essential

Self-management

·         Enthusiastic and positive attitude

·         Reliable and consistent

·         Output is accurate and of high quality

·         Punctual and meets deadlines

·         Confident of own abilities

·         Knows personal values, strengths, weaknesses, opportunities and limits

·         Gains insight and learns from mistakes

·         ‘Let’s go’ of an issue and knows when to move on

·         Is open and non-defensive when faced with criticism

·         Ensures actions are consistent with words and messages

Working with others

·       Willing to cooperate and share knowledge within the team, Shares all relevant, critical and useful information

·       Willing to help others in times of need

·       Listens to and acts upon feedback from senior colleagues and willingly learns from others

·       Able to give simple presentations to sectional colleagues

·       Understands that one’s own actions and behaviours will influence how others perceive and engage with the Society

·       Offers their assistance if they have the capacity, without the need to be asked.

·       Actively seeks opportunities for gaining feedback from others

·       Presents with confidence within own section and area of remit.

·       Communicates confidently, asks questions and checks for understanding.

·       Values the input of others, balances that with a sense of purpose to get the job done

·       Possesses self-awareness and senses situations prior to acting or communicating.

Resource management

·       Is aware of and works within budgetary and resource constraints

·       Organises own workload prioritising according to business need

·       Is flexible and adapts to changing circumstances and priorities

·       Looks for ways to improve quality or results

·       Meets the standards of quality expected of their roll

·       Maintains high standards despite pressing deadlines

·       Does work right first time, corrects own errors and regularly produces accurate, thorough, professional work.

·       Is able to multitask and manage urgency in a calm and practical manner.

·       performs a wide variety of tasks and changes focus quickly as demands change

·       Undertakes additional responsibilities and responds to situations as they arise with minimal fuss and supervision.

Critical thinking

·       Thinks tasks, queries and problems through and considers what they need to know

·       Uses relevant information when providing a service, solving a problem or dealing with a query

·       Is open to new ideas and willing to try them

·       Makes decisions within well-defined guidelines

·       Uses initiative to select most appropriate solution to straightforward problems

·       Analyses both successes and failures for clues to improvement

·       Prepares for problems or opportunities in advance

·       Distinguishes the main issues from side issues

·       Proposes various solutions or options for consideration defining the pros and cons of each

Adaptability

·         Adapts to changes in workload without letting standards slip

·         Listens to and accommodates the alternative views of others

·         Takes on new challenges when asked to do so

·         Is receptive and accommodating when asked to take on new projects outside of their usual job specification.

·         Remains open-minded and changes opinions on the basis of new information

·         Performs a wide variety of tasks and changes focus quickly as demands change and with minimal disruption or fuss

Managing people and relationships

·         Values and appreciates the importance of feedback

·         Shares responsibility for the performance and workload of the team where appropriate

·         Handles requests promptly and politely

·         Respects opinions and deals appropriately with complaints

·         Works to improve the performance of oneself and others by pursuing opportunities for continuous learning.

·         Constructively helps others in their development.

·         Exhibits a “can-do, will-do” approach and inspires peers to excel.

·         Asks questions and probes to understand stated and underlying needs, issues, concerns and problems

·         Addresses concerns and problems fairly, empathetically, decisively and promptly, maintaining a diplomatic and professional manner

·         Manages expectations and keeps everyone concerned  up-to-date on progress

·         Raises concerns and recommends potential solutions for those processes that negatively impact on relationships, customer service or the fair treatment of customers.